Welcome to Online for Pets!
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Frequently Asked Questions
- How secure is shopping with Online for Pets?
- How do I view or change my Shopping Cart contents? How do I remove items?
- How can I pay?
- How much is postage?
- What exactly happens after ordering?
- Why have I not received an order confirmation?
- Do I receive an invoice for my order?
- How long will delivery take?
- How can I sign up to newsletter?
- How do I contact Online for Pets?
- How do I check which size is suitable for my pet?
- Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. You can confirm validity of this security certificate by clicking secured logo at the bottom of every page on our site.
The encrypted information of your order, your name, email, address etc can not be read by any third party. We will also not store your credit card information on our database as credit card payments are handled by RBS WorldPay or Paypal. - Use the Shopping Cart icon which is visible at the top section of every page to view your cart's contents. You can edit the quantity or remove an item from your cart altogether. You can also change your cart from the checkout screen.
Please note, if you leave our web site and return later, the cart may "remember" your shopping cart contents. You should use the Shopping Cart icon to modify it or empty it altogether. - Please visit Payment Methods section on our customer services page by clicking here.
- Please visit Shipping & Delivery section on our customer services page by clicking here.
- After placing an order, you will promptly receive an order confirmation by email. After processing the order the package will then be sent as soon as possible. Once your order is shipped, we will send you an email with name of the courier partner we use along with tracking number.
If you are registered customer on our site, you can also check the details and status of your previous and current orders by logging in to your secured user area by clicking here. - If you have not received an order confirmation email directly after making your order, you may possibly have given us an incorrect email address. In this case please send an email to our order Support team via contact us page to check whether we have received your order or not.
If your email address is correct, please check junk email folder as your email service provider may have stored our order confirmation email in junk folder. - Yes. An invoice will be included with your package or will be sent by email in a PDF format.
- Please visit Shipping & Delivery section on our customer services page by clicking here.
- You can sign up to our newsletter by providing your email address in a text box provided at the bottom of every page on this website. You can also sign up for newsletter while creating an account or during checkout by making sure that the check box asking to sign up for newsletter is checked.
- Please visit Contact Us page by clicking here to see the ways you can contact us.
- For Company of Animals and Kong products, Please click here.
